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They help clients meet regulatory standards for quality, health and safety, environmental protection, and social responsibility for their assets, products, infrastructure, and processes. \n\n## The Problem\n\nThe client needed support with a major retail client in the restaurant space with over 3,000 locations nationwide.\n\nTheir client wanted to construct additional drive-thru lanes, windows, and doors to improve customer service and optimize product delivery across numerous eligible locations.  It was a mammoth undertaking from a construction and resource allocation perspective. They wanted to ensure seamless tracking of all projects, reducing bottlenecks and errors.\n\nTheir client had an existing tool built in Quickbase that they had tested for a smaller group. And they wanted to scale that model out for this customer expansion project.\n\n- Over 3,000 potential construction job sites to manage.\n- Each project needs executive approval.\n- Each project has various bottlenecks, escalations, milestones, and approvals to manage.\n- Managing these projects manually would take excessive time and resources, negatively impacting the customer experience, workplace culture, and revenue.\n\n","solutionRight":"## The Solution\n\n\n### Custom Low-Code Construction Project Management Application\n\nWe designed, built, and implemented an application to manage this complex system of construction processes. The tool allowed users to monitor the progression of each construction project and update data or milestones at each location. The application was based on business logic and rules. It used the task completion date and data collected to forecast future milestone completion dates for numerous construction projects simultaneously.\n\nFor example, when a construction team completes the architectural drawings on a specific date, the system uses business logic to project an estimated date for completing other milestones (permitting, completion, etc.) while tracking completed tasks. This allowed leadership to review the pipeline for construction projects with ease and monitor progress across numerous locations at a glance.\n\n![Screenshot of custom Quickbase app highlighting construction pipeline, dates, and contractors.](https://cdn.sanity.io/images/55lcecww/production/0047fc48b1bfa762aa3794c0cdaf506fe98afbf7-1838x661.png)\n\nThe application also enabled visibility for escalations. Often, the architects and store operators need to work through specific complications. The tool flags those issues for speedy resolution while tracking those concerns for the leadership team to review and identify bottleneck trends in various phases of each project.\n\n![Screenshot of custom Quickbase app highlighting construction project milestones and documents.](https://cdn.sanity.io/images/55lcecww/production/a072c1290723aec57796e4698f4e80913ce0b2d1-688x396.png)\n\n\n### Key Features:\n\n**Nationwide Batching**: Store operators volunteer for the drive-thru update and are batched into projects that get reviewed by the executive team easily. After approval, the site project data goes into the system for the construction teams to manage the builds.\n\n**Dashboarding and Reporting**: Ability to see the progress of numerous construction projects, bottlenecks, and escalations at a glance. Additionally, teams can review milestones and see projected completion dates within the platform.\n\n**Automation-Assisted Workflows**: Users complete actions and are prompted with follow-up notifications and actions, including specific dates and completion requirements for the project.\n\n![Screenshot of custom Quickbase app highlighting escalation feedback loop.](https://cdn.sanity.io/images/55lcecww/production/a420e60dd4f20a8c7eabba89a3aebd5732d01712-2436x1254.png)\n\n","solutionRightSecond":"### Tools Used:\n\n![](https://cdn.sanity.io/images/55lcecww/production/78673169bfad856d32e060c5bf029890db184c60-261x101.png)\n\n## The Process:\n\nWe began with an initial deep-dive discovery. Our team met with the project management team of the client to run a detailed discovery process. During the process, we identified the milestones, dependencies, predecessors, and successors to formulate the business logic.\n\nThe goal was to ensure the system automatically moved the user through the necessary steps required to successfully manage these construction projects. We mapped out the processes, diagrammed the workflows, and added loops for escalation. By the time we finished, the team could clearly follow every step in the process through a very detailed map.\n\nAdditionally, we had to build a custom script to transfer documents, drawings, contracts, permits, etc. From there, we developed and tested automations. We also ran user testing with the team to troubleshoot potential problems while ensuring the application met their needs. Before launch, we imported the data from their old systems into the new tool and then normalized that historical data to fit the new application. From start to finish, the project took six months, with two months spent running a deep-dive discovery.\n\n### Challenges\n\nWe were working with weak data from an older workflow that had numerous holes and inconsistencies. This is a common issue with human-lead workflows. For example, users often do not populate predecessor data (only the end date) creating gaps and errors in records.\n\nThis required frequent collaboration with the client to normalize existing data and finalize the workflows. As a result, we built an accurate data baseline using the existing records, allowing the team to more accurately measure construction project efficiency.","resultLeft":"## The Results\n\nAs trusted thought partners who deliver consistently, The client knew they could rely on us to go beyond mere development. They trusted us to ask critical questions, forecast accordingly, provide visibility into development, and take a seat at the table to deliver results.\n\nResults for the Client’s Operations and Construction Team:\n- Over 611 projects out of 3000 stores have been tracked by the application to date.\n- Identification of different bottlenecks at various stages in the construction project.\n- Identification of General Contractors who may have been underperforming.\n- Identification of breaking points in the construction process, enabling the team to provide solutions and ensuring rapid project completion.\n- Identification of stores and operators with numerous escalations, allowing the executive to review performance at the location.\n\nResults for Employees and Customers:\n- Improved customer throughput, resulting in decreased wait times and increased the volume of customers each store could handle at any given time.\n- Increased customer satisfaction due to shorter wait times.\n- Improved employee satisfaction with more space to work within the drive-thru station.\n\n\nUsing low-code, we rapidly build a custom application on a hyper-complex system of sophisticated logic and systems that automate workflows. \n","categories":[{"id":"-d6ff2049-8228-51d4-963a-25884756c740","title":"Custom Business Applications"}],"tag":[]},"allSanityCaseStudy":{"edges":[{"node":{"id":"-2eff36ef-49d4-5f40-8d34-659db0a271e9","title":"Low-Code App Provides $100,000+ Annual Efficiency for Private Buying Group","categories":[{"title":"Quickbase"}],"tag":[],"mainImage":{"asset":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?w=5184&h=3456&auto=format","srcSet":"https://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=0,3,5184,3451&w=320&h=213&auto=format 320w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?w=654&h=436&auto=format 654w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?w=768&h=512&auto=format 768w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=2,0,5181,3456&w=1024&h=683&auto=format 1024w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=1,0,5182,3456&w=1366&h=911&auto=format 1366w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=1,0,5182,3456&w=1600&h=1067&auto=format 1600w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?w=1920&h=1280&auto=format 1920w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=0,1,5184,3455&w=2048&h=1365&auto=format 2048w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=1,0,5183,3456&w=2560&h=1707&auto=format 2560w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=0,1,5184,3455&w=3440&h=2293&auto=format 3440w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?w=3840&h=2560&auto=format 3840w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=1,0,5183,3456&w=4096&h=2731&auto=format 4096w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?w=5184&h=3456&auto=format 5184w","sizes":"(min-width: 5184px) 5184px, 100vw"}},"layout":"constrained","width":5184,"height":3456,"placeholder":{"fallback":"data:image/jpeg;base64,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"}}}},"discription":"AiN is a private buying group, aligning nationwide Dealers and Manufacturers to provide unparalleled support and unmatched buying power. 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company already invested in an off-the-shelf CRM system. 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This system needed to track all these sales starting from initial proposals to project completion. \n"}},{"node":{"id":"-9133749c-f1e8-5b46-a8ac-63a6a7018055","title":"Quickbase Website Redefines Online Business, Providing More Control and Accurate Reporting","categories":[{"title":"Quickbase"}],"tag":[],"mainImage":{"asset":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://cdn.sanity.io/images/55lcecww/production/7c2efee670492a3877d7459fab2cc18b992e1988-1950x1300.png?w=1950&h=1300&auto=format","srcSet":"https://cdn.sanity.io/images/55lcecww/production/7c2efee670492a3877d7459fab2cc18b992e1988-1950x1300.png?rect=0,1,1950,1298&w=320&h=213&auto=format 320w,\nhttps://cdn.sanity.io/images/55lcecww/production/7c2efee670492a3877d7459fab2cc18b992e1988-1950x1300.png?w=654&h=436&auto=format 654w,\nhttps://cdn.sanity.io/images/55lcecww/production/7c2efee670492a3877d7459fab2cc18b992e1988-1950x1300.png?w=768&h=512&auto=format 768w,\nhttps://cdn.sanity.io/images/55lcecww/production/7c2efee670492a3877d7459fab2cc18b992e1988-1950x1300.png?rect=1,0,1949,1300&w=1024&h=683&auto=format 1024w,\nhttps://cdn.sanity.io/images/55lcecww/production/7c2efee670492a3877d7459fab2cc18b992e1988-1950x1300.png?rect=1,0,1949,1300&w=1366&h=911&auto=format 1366w,\nhttps://cdn.sanity.io/images/55lcecww/production/7c2efee670492a3877d7459fab2cc18b992e1988-1950x1300.png?rect=1,0,1949,1300&w=1600&h=1067&auto=format 1600w,\nhttps://cdn.sanity.io/images/55lcecww/production/7c2efee670492a3877d7459fab2cc18b992e1988-1950x1300.png?w=1920&h=1280&auto=format 1920w,\nhttps://cdn.sanity.io/images/55lcecww/production/7c2efee670492a3877d7459fab2cc18b992e1988-1950x1300.png?w=1950&h=1300&auto=format 1950w","sizes":"(min-width: 1950px) 1950px, 100vw"}},"layout":"constrained","width":1950,"height":1300,"placeholder":{"fallback":"data:image/png;base64,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"}}}},"slug":{"current":"custom-webpage-in-quick-base"},"discription":"To achieve their goals, the client needed to transfer product management of their catalog from various excel files to [Quickbase](/quick-base-solutions/).  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