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    "result": {"data":{"sanityCaseStudy":{"id":"-404632bd-47b9-5c50-9503-4348549e1f68","title":"Port Service Management Company Continuously Optimizes Operations with Low-Code","metaTitle":"Port Service Management Company Improves Ops with Low-Code","metaDescription":"We designed, built, and launched a low-code solution to automate data collection and workflows for container logistics management across the port.","discription":"Leading Port Service Management Company at the Port of Savannah Continuously Optimizes \nOperations with Iterative Low-Code Application Development\n\nApplication suite automates a range of processes across numerous jobs and teams, eliminating manual tasks and providing real-time data insights.\n","slug":{"current":"leading-port-service-management-company-at-the-port-of-savannah-continuously-optimizes"},"bannerImage":{"asset":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://cdn.sanity.io/images/55lcecww/production/e7912da9a71ea873e1eec2e7c8e2de967c8fc892-1920x1280.jpg?w=1920&h=1280&auto=format","srcSet":"https://cdn.sanity.io/images/55lcecww/production/e7912da9a71ea873e1eec2e7c8e2de967c8fc892-1920x1280.jpg?rect=0,1,1920,1278&w=320&h=213&auto=format 320w,\nhttps://cdn.sanity.io/images/55lcecww/production/e7912da9a71ea873e1eec2e7c8e2de967c8fc892-1920x1280.jpg?w=654&h=436&auto=format 654w,\nhttps://cdn.sanity.io/images/55lcecww/production/e7912da9a71ea873e1eec2e7c8e2de967c8fc892-1920x1280.jpg?w=768&h=512&auto=format 768w,\nhttps://cdn.sanity.io/images/55lcecww/production/e7912da9a71ea873e1eec2e7c8e2de967c8fc892-1920x1280.jpg?rect=1,0,1919,1280&w=1024&h=683&auto=format 1024w,\nhttps://cdn.sanity.io/images/55lcecww/production/e7912da9a71ea873e1eec2e7c8e2de967c8fc892-1920x1280.jpg?rect=1,0,1919,1280&w=1366&h=911&auto=format 1366w,\nhttps://cdn.sanity.io/images/55lcecww/production/e7912da9a71ea873e1eec2e7c8e2de967c8fc892-1920x1280.jpg?rect=1,0,1919,1280&w=1600&h=1067&auto=format 1600w,\nhttps://cdn.sanity.io/images/55lcecww/production/e7912da9a71ea873e1eec2e7c8e2de967c8fc892-1920x1280.jpg?w=1920&h=1280&auto=format 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","width":1920,"height":1280,"placeholder":{"fallback":"data:image/jpeg;base64,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"}}}},"clientRight":"## The Client\n\nOur client is the result of a consolidation involving three large port terminal organizations operating within the Georgia Ports Authority (GPA), the nation's third busiest container port complex where they provide container terminals, truck and rail gate, and stevedoring services. \n\n## The Problem\n\nOur client faced significant challenges stemming from an outdated legacy system and the merger of three distinct companies into a single entity. The existing system hindered real-time reporting and the automation of critical business processes.\n\nTheir primary objective was to enhance operational efficiency and promote cross-business functionality throughout the port. Achieving this required the automation of key processes, enabling the team to make informed, data-driven decisions, streamline turnaround times, and bolster efficiency across the port.\n\n- Lack of real-time reporting capabilities\n- Errors resulting from manual data entry tasks.\n- Significant time wastage due to repetitive manual processes\n- Prolonged turnaround time for billing, scheduling, personnel management, and more","solutionRight":"## The Solution: \n\n### Custom Low-Code ERP to Manage Business Operations\n\nTo address these challenges, Quandary Consulting Group designed, built, and implemented a customized application tailored to the client’s needs. This solution automated data collection and workflows for container logistics and workforce management across the port.\n\nPreviously, manual processes such as email communication and spreadsheet tracking were prevalent for tasks like scheduling, labor fulfillment, inventory tracking, and preventative maintenance. For instance, manual productivity reporting sent via email every two hours was time consuming for management and prone to errors.\n\nThe new ERP system developed using QuickBase applications, centralized operations data from various teams and tools. This enabled real-time access to accurate insights from a single interface, eliminating menial data entry tasks and errors.\n\n### Key Features:\n\n**Centralized Dashboard for Executive Insight**: Grants immediate access to real-time reports encompassing productivity, volume, operational reporting, scheduling, vessel activity, and more. This consolidated dashboard serves as a powerful tool, empowering executive stakeholders with a streamlined overview of operations. \n\n**Terminal Operation Reporting (TOR):** The Terminal Operation Report (TOR), generated by the peakSUITE document generator, has increased invoicing efficiency and billing turnaround. This comprehensive report offers a detailed analysis of vessel activity, cargo handling, detentions, and non-productive activities. Its custom-built nature significantly improves port operations by furnishing concise insights. \n\n**Labor Fulfillment and Scheduling Integration:** The integration of our custom QuickBase ERP with HR application suites like Humanity has enhanced personnel management within the client organization. This integrated solution seamlessly combines ERP and HR functionalities, facilitating smoother workforce management and vessel scheduling processes. Notably, it includes labor ordering from unions, streamlining workflow management across the port. \n\n**Hourly Production Reporting:** These reports offer detailed insights into shift and overall ship performance, encompassing metrics such as the number of moves, overall productivity, and remaining time. Previously managed manually through Excel, the updated process eradicates double entry by seamlessly extracting data from Quickbase into emails. Sent every 2.5 hours to a distribution list comprising carriers and port authority personnel, these reports automatically include sender information and provide comprehensive oversight of vessel productivity from the dock to the office chair. \n\n**Asset Assignment Check-In/Check-Out Code Page:** A custom code page now seamlessly integrates with on-site scanners to automate the assignment and tracking process. This solution ensures seamless tracking of essential equipment such as radios, tablets, and vehicles, with each scanned entry linked to the appropriate resource responsible for its return. The system’s reporting capabilities offer insights into equipment status and usage, identifying instances of damage and tracking items overdue for return. \n\n**Preventative Maintenance Tracking:** A custom-built workflow for preventative maintenance tracking, encompassing automated systems for logging and managing various maintenance tasks such as oil changes, tire replacements, and engine maintenance for all vehicles and forklifts throughout the port. This system includes built-in notifications for important events like registration renewals, service orders, and routine maintenance, ensuring timely attention to maintenance needs. Additionally, it provides streamlined dashboards and reporting tools for personnel to monitor vehicle usage and facilitate the even distribution of mileage and enhance equipment longevity.\n\n**Operational Scorecard:** An automated report powered by QuickBase, SQL, and PowerBI has been developed for evaluating vessel management operations in the port, replacing manual Excel processes. This system aggregates data from various ships and carriers to provide precise scorecards for efficient performance assessment against historical records. Key features encompass cargo transfer efficiency metrics, service line trend analysis, outlier detection, and a scoring matrix for vessel operations under specific stowage conditions. \n\n**NetSuite Integration:** By harnessing the integration capabilities of Quickbase, Quandary and Zone Billing collaborated to develop a tailored solution for the client’s billing processes. This integration seamlessly connects their custom ERP with NetSuite, automating data staging and rate calculations for invoicing across vessels. The result is a streamlined billing workflow, significantly reducing turnaround times and minimizing manual entry errors. ","solutionRightSecond":"### Tools Used:\n\n\n ![](https://cdn.sanity.io/images/55lcecww/production/78673169bfad856d32e060c5bf029890db184c60-261x101.png)  ![](https://cdn.sanity.io/images/55lcecww/production/3268a38b53dbb767058a858dd850473b2bbbd17f-261x101.png)  ![](https://cdn.sanity.io/images/55lcecww/production/1716d37ece5d020b05de6ab69b82bb2b4871a9bc-261x101.png) \n\n\n### Integrations: \n\n\n ![](https://cdn.sanity.io/images/55lcecww/production/299e18b2675d4fca9c2ce95590890beca7dc2a90-261x101.png)  ![](https://cdn.sanity.io/images/55lcecww/production/7c32b5ace8f2cd5cdc400c0d33dd462f101a7257-261x101.png) \n ![](https://cdn.sanity.io/images/55lcecww/production/c9e3d108ed30dbe54aecc47b3b7e06f2c8740a7f-261x101.png)  ![](https://cdn.sanity.io/images/55lcecww/production/4f71756e6e6e505a734541293a11c4e2233acc55-261x101.png) \n\n\n## The Process:\n\nWe initiated the project with a thorough discovery phase aimed at pinpointing the primary challenges and objectives of the client. This involved a comprehensive assessment of the existing application infrastructure, workflows, and data structure, coupled with collaborative sessions to understand the system's strengths and weaknesses. Leveraging insights from the legacy system, we crafted a tailored roadmap for developing a custom application using Quickbase, ensuring alignment with the organization's current requirements while addressing the shortcomings of the previous system.\n\nEmploying agile methodology, we iteratively built the solution in two-week sprints, prioritizing the most crucial elements and fostering continuous feedback from the client throughout the process. By leveraging low-code capabilities, we expedited the development of enterprise-grade applications without the complexities associated with traditional approaches, ensuring a swift and efficient delivery for the client.\n\nFollowing the initial deployment, we engaged in ongoing discovery and improvement sessions with the client, enabling us to continually identify operational bottlenecks and implement solutions to address them. The client’s deep involvement in the process and their collaborative approach facilitated stakeholder buy-in from the outset, paving the way for successful implementations and fostering a highly productive environment.\n\n### Challenges\n\nThe client is committed to continuous improvement, which often entails navigating through periods of change. Adapting to new processes and systems requires time for the team to acclimate. To aid in this transition, we offer tailored onboarding support and training as needed. This includes comprehensive documentation of workflows and systems, virtual training sessions, and personalized on-site consultations. \n\nDespite the challenge of managing multiple software systems collecting similar data, we collaborate closely with all stakeholders to streamline operations. Our collective objective is to construct a scalable system capable of handling increasing complexity as the business expands, leveraging our team's architectural oversight and consulting expertise.","resultLeft":"## The Results\n\n- Centralized, real-time dashboards revolutionize ship and port operations, serving as a focal point for operational efficiency. Enabling data-driven decision making and rapid response to evolving circumstances, optimizing overall performance. \n\n- Custom-built integrations transform port operations, providing concise insights and ensuring swift, accurate billing procedures. This enhancement drastically reduced processing time from 7-10 days to 24 hours, significantly boosting customer satisfaction. \n\n- An integrated HR management system streamlines workforce management, promoting resource and vessel scheduling efficiency, while saving end users time each week duplicating data entry through automated workflows. \n\n- Automation of Hourly Production Reports offer comprehensive oversight of vessel productivity. This automated process has saved managers time by reducing manual data entry and email correspondence. \n\n- Inventory tracking across the port minimizes theft, damage, and waste, promoting resource accountability and enabling strategic equipment procurement practices for cost savings. \n\n- Scheduled preventative maintenance for hundreds of port vehicles ensures optimal performance and longevity. \n\n- Analyzing and rating operational performance against historical data elevates standards across the port. Utilized weekly, this system empowers stakeholders to make informed decisions, ultimately enhancing customer service and operational excellence. 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