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Their platform reduces administrative tasks, endless back-and-forth, errors, and stalemates between attorneys and insurance providers. \n\nThe platform helps law firms manage insurance claims for their clients by managing the administrative work needed to build a case for their clients, collecting vital information from police reports, insurance details (coverage details, payout guidelines, processes, etc.), and client statements.\n\nThe client evaluated three vendors before eventually choosing Quandary because they wanted both a top-tier, US-based partner and a consultative approach.\n\n## The Problem\n\nPreviously, a technically savvy Precedent business user with Quickbase experience had built an existing solution in Quickbase to manage data collection between parties. The application was robust. However, the business was facing a sudden influx of customers that would require a more dynamic and scalable solution.\n\nWith the business expanding rapidly, Precedent did not have the time to build the solution within the tight deadline and manage the business. As a result, he reached out to Quandary because of our proven experience building custom Quickbase applications involving multiple integrations.\n\n### Tools Used:\n\n ![](https://cdn.sanity.io/images/55lcecww/production/78673169bfad856d32e060c5bf029890db184c60-261x101.png)      ![](https://cdn.sanity.io/images/55lcecww/production/64f58d706202ea036bbfad70531cb92e20ac9343-261x101.png) ","solutionRight":"## The Solution\n\nOur team extended the functionality of the homegrown solution by replacing the manual call log process with a custom, automated solution built in Quickbase. \n\nAgents simply launch the application and follow the step-by-step process for collecting information. The system hides all irrelevant data and forms for that call. Instead, it shows the user exactly what to ask and where to input the data. This makes the entire data collection process much easier for the call agents.\n\nBecause the custom solution integrates with Talkdesk, agents can make calls directly from Quickbase by clicking a button. And the Quickbase application guides the users through the call workflow with clear guardrails, keeping them on track and collecting the right data. Once the call is completed, the system will send updates with information from the call attempt back to the client’s homegrown system and moves the client to the next step in the workflow automatically.\n\n### Key Features:\n\n*   **Easy-to-Use Interface:** The application restricts access to irrelevant data and forms, making it easy for team members to stay on task and remain efficient.\n    \n*   **Rapid Onboarding for New Agents:** The application lays out a clear path and guardrails for the agent to follow.\n    \n*   **Automated Data Collection:** After the call, the system sends the recorded data from Quickbase into the homegrown system. This allows the team to review relevant information and work through each step of the application process.\n    \n*   **Automated Client Processing:** Once the teams verify the data, the system updates and sends the data to the homegrown system. Law firms have access to the homegrown system and will then be able to see necessary claim information that has been verified as accurate.\n    \n*   **Embedded PDF Docs:** Large PDF files live within the homegrown system and are displayed through Quickbase. The call agent can view and interact with them. This is important for calls with the insurance carriers so they can confirm that they’ve received the files.","solutionRightSecond":"## The Process\n\nThe client needed to complete the application quickly. This meant that the client did not have time for a full, thorough discovery process. Given our experience with similar projects and an understanding of their current business needs, we built out a roadmap for completing a version of the application. We then started the materials-gathering phase, evaluating their existing documentation, workflows, and integration requirements.\n\nFrom there, we went right into development using our agile methodology and a higher level of flexibility to rapidly build the solution. We kept clear lines of communication open with the client to ensure our team built exactly what the client needed. The client worked through challenges with us, bringing their ideas to the table and helping us build the exact solution the business needed. This back-and-forth discussion and open-minded approach lead to a very effective solution\n\n### Challenges\n\nThe short timeline meant that our team could not conduct a detailed discovery.\nAs a result, we needed to remain flexible during the development process,\nfolding in new requirements as we went. This allowed us to build the application\nto spec while working within the time constraints. \n\nThe Talkdesk vendor was unsure if the platform could integrate the tool within\nQuickbase. We escalated the ticket with their team and discovered they had a\nbeta version of the integration. Then, we worked with their team to set up that\nconnection, so the client’s team could use the application in their preferred\nbrowser.\n\nWhile Chrome has a PDF viewer, it did not meet the organization’s security\nand compliance requirements for data gathering. To fix this, we built a custom\nfeature within Quickbase that allowed agents to access and view PDFs securely\nwithin the application.\n\n> Working with experts isn’t always easy. They tend to think their way is the best way. Quandary presents solutions in a way that they can be discussed and well thought out so that the right decision can be made.\n> \n> – Grant Little, CEO","resultLeft":"## The Results\n \nBefore Quandary began working with the client, the CEO managed the Quickbase application development. While one of the main drivers of Quickbase is its accessibility, the time spent in development took time away from the leader to focus on other critical tasks. \n\nBy working with Quandary, the client delegated application development to us and freed up time for them to focus on the business. The new application exudes simplicity, guiding users through the workflow without overwhelming or frustrating them with excess features and data.\n\n### Next Steps\n\nAfter building the application, Quandary worked with the client to help hire and train an internal Quickbase developer on the new application. They will lean on Quandary for knowledge sharing and development support on future complex projects. As the business rapidly grows and evolves in its space, it will need support in developing new features and solutions to better meet its customers’ needs.","categories":[{"id":"-d6e95883-8037-5dac-88d5-03f90a530229","title":"Quickbase"}],"tag":[]},"allSanityCaseStudy":{"edges":[{"node":{"id":"-2eff36ef-49d4-5f40-8d34-659db0a271e9","title":"Low-Code App Provides $100,000+ Annual Efficiency for Private Buying Group","categories":[{"title":"Quickbase"}],"tag":[],"mainImage":{"asset":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?w=5184&h=3456&auto=format","srcSet":"https://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=0,3,5184,3451&w=320&h=213&auto=format 320w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?w=654&h=436&auto=format 654w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?w=768&h=512&auto=format 768w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=2,0,5181,3456&w=1024&h=683&auto=format 1024w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=1,0,5182,3456&w=1366&h=911&auto=format 1366w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=1,0,5182,3456&w=1600&h=1067&auto=format 1600w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?w=1920&h=1280&auto=format 1920w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=0,1,5184,3455&w=2048&h=1365&auto=format 2048w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=1,0,5183,3456&w=2560&h=1707&auto=format 2560w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=0,1,5184,3455&w=3440&h=2293&auto=format 3440w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?w=3840&h=2560&auto=format 3840w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?rect=1,0,5183,3456&w=4096&h=2731&auto=format 4096w,\nhttps://cdn.sanity.io/images/55lcecww/production/f652be17489a3b6767dbe4056ec2e831effe8604-5184x3456.jpg?w=5184&h=3456&auto=format 5184w","sizes":"(min-width: 5184px) 5184px, 100vw"}},"layout":"constrained","width":5184,"height":3456,"placeholder":{"fallback":"data:image/jpeg;base64,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"}}}},"discription":"AiN is a private buying group, aligning nationwide Dealers and Manufacturers to provide unparalleled support and unmatched buying power. 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